Frequently Asked Questions

Do I have to book ahead?

It is always preferable to book ahead, but we will do our very best to accommodate you at short notice.

How many people are in the raft?

There are up to seven people plus the guide in the raft.

Do you raft in the winter?

It is simply too cold in New Zealand to raft during the winter. Our season begins in October and ends in April.

What experience do I need?

At Hidden Valleys, we cater for all ages and abilities.  Required experience depends on the river.  Talk to us about what you’d like to do and we’ll create something suitable.  Don’t forget that you always have the option of walking around a rapid if you are uncomfortable going through it.

Do you cater for people with dietary requirements?

Yes, just let us know prior to the trip so we are prepared.

How do I book for a trip?

Contact us via email, or just ring us: simple! 🙂

What are your trip booking/cancellation terms?

Upon booking a trip (adult = 16 yrs+) we require a 30% deposit, with the remainder to be paid prior to departure.  If you decide to cancel your trip within three weeks of  your departure date, you will forfeit your deposit. This is due to the limited dates we have available for our multi-day departures throughout the season. If we have to cancel for some reason you will, of course, receive a full refund.

What’s provided and what should I bring?

Hidden Valleys provides all gear needed for rafting.  Depending on the trip you are participating in, we will send you a comprehensive gear list to suit.